Do you have members in crisis?
Do you take calls at 3 am?
CUSN is here to help...
Complementing the trade union support UCU gives to its members, College and University Support Network (CUSN) offers round-the-clock telephone and online support to all staff working in adult, further and higher education. All services are free and completely confidential.
Being a Union Rep
As a union rep, you may find that people seek advice and support with which you could do with some back-up. Perhaps this is information about benefit entitlements; perhaps it's advice on how to approach a difficult conversation with a manager or colleague; or maybe it's a shoulder to cry on for a member in distress.
While you may not mind going above and beyond every once in a while, it may be helpful to know that there is other support out there. By referring people to CUSN, you can ensure that your members get the best possible support when they are most in need.
Here at CUSN there are many ways that you can access our support services. We have over 700 factsheets on our InfoCentre on many of the issues that you may encounter during your time as a UCU Rep.
By visiting our InfoCentre you can find lots of information to help you deal with member enquiries. The top issues we are contacted about are:
- Working conditions - workload, redundancy, allegations and returning to work.
- Money - budgeting, making the most of your money, and dealing with debt.
- Personal issues - bereavement, relationship problems and communication.
- Careers - finding a job, part-time working and retirement.
You can also refer your members to our support line 08000 32 99 52 where they will reach our trained coaches and counsellors. The support line is available 24/7 for free and in confidence.
Spread the word
We want to reach as many UCU members as possible so need your help to raise awareness of CUSN. Our top most looked-up CUSN factsheets are also now available to be put right on your website. Click here to get our InfoCentre widget and customise it to better match your website.
You can also order free CUSN support material to go in your branch office or staffroom. You can order material through our website or call the support line at 08000 32 99 52.
