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The top issue category for our callers this month was 'Money' with
just over 28 per cent of calls. The 'Personal issues' category was in
second place, with 26.5 per cent, and 'Working Conditions' accounted
for nearly 26 per cent.

Our online InfoCentre was also been busy this month with almost 450
factsheets viewed. Here are the top five most viewed factsheets:

This week, the Local Government Association (LGA) has urged local councils to ditch the jargon in order to improve communication with local people.

The membership organisation has published a list of 200 words, which is available here, that should be avoided in order to convey their meaning effectively, minimise misunderstanding and reduce irritation.